1.1 By placing an order with timber plus you agree to be bound by these terms.If you do not accept these terms, you may not use this site or access or display any of the information made available to you at this site.
1.2 We shall sell and you shall buy the goods in accordance with any written, electronic or verbal order by you that is accepted by us, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions.
1.3 Any variation of these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Timberplus.
1.4 Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information shall be subject to correction without any liability.
1.5 If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected.
1.6 Your statutory rights are not affected.
2.1 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.
2.2 Pictures are for illustrative purpose only, and may not exactly match the product itself.
2.3 Colours may vary slightly to those illustrated.
2.4 Sometimes our product specifications may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.
3.1 Prices are liable to change at any time.
3.2 All prices include VAT unless otherwise stated.
3.3 Errors and omissions are exempted.
3.4 All prices are quoted in Pounds Sterling.
3.6 Delivery charges will apply to all orders, they will vary dependant on order quantity and type of product. Always check with us to confirm correct charges apply.
4. Offer and Acceptance
4.1 A binding contract is formed when you receive confirmation from us by e-mail, telephone or other agreed means that your order has been accepted.
4.2 The Buyer shall be deemed to have accepted the goods 7 working days after delivery to the Buyer.
4.3 After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract.
4.4 Where the Buyer has accepted any Goods then timber plus shall have no liability whatever to the Buyer in respect of those Products.
4.5 To order goods you must be least 18 years of age.
5. Supply of Goods
5.1 The Buyer is solely responsible for insuring that the Products are suitable and fit for the purpose.
5.2 We reserve the right to refuse the supply of goods at its discretion.
6.1 All orders must be paid for in full before dispatch.
6.2 Online orders must be paid in full at the time of order( excluding conservatories, which require a 50% deposit on order).
6.3 We accept payment with all major credit and debit cards, including Visa, MasterCard, Delta, Switch, Maestro. No charge is made to a consumer for credit card payments.
6.4 Orders can be paid via bank transfer.
6.5 If you wish to pay by personal cheque or bank or building society cheque, please make payable to Timberplus Ltd . Please write your home address on the reverse of the cheque. The order will be processed after the cheque has cleared.
7.1 All goods are offered subject to availability. Where goods are found to be unavailable or discontinued, we may offer a similar substitute if available, subject to your agreement.
7.2 We may make any changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements.
7.3 If a suitable substitute is not available, the transaction for that item will be void and any payment will be returned.
7.4 In the event of any product being unavailable, we shall not be liable in connection with any such contracts or orders and in particular we shall not be in any way bound to obtain or deliver Products from any other sources.
7.5 We shall not be held responsible for any costs incurred due to items being delayed or unavailable.
8. Force Majeure
8.1 Neither party shall be liable for any default due to any act of God, war, strikes, lock outs, accidents, fire, breakdown of plant, machinery or shortage or unavailability of raw materials from a natural source of supply.
8.2 We shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from or hindered in or delayed in manufacturing, obtaining or delivering the products by normal routes or means of delivery through circumstances beyond its control.
9. Cancellation of Orders
9.1 Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website at any time before the goods are despatched, or within 7 days of receiving your goods and for a full refund excluding cost of return postage providing you take reasonable care of the goods whilst they are in your possession. This does not affect your statutory rights as a consumer.( conservatories and windows are made to order and are not covered by distance selling regulations)
9.2 If you wish to cancel your order at any time later please contact us for a quote for collection and re-stocking fee.
9.3 We will refund your payment within 14 days of the goods being returned.
9.4 If you would like to cancel your order, please email or write to us at the address provided.
10.1.1 For made to order items we shall endeavour to deliver your order within 59 days of reciept of your signed order confirmation slip.
10.2 We will contact you to arrange a suitable date and time for your delivery as soon as practicable after you have placed your order.
10.3 Bespoke orders may require longer delivery times, please call for details.
10.4 Where we cannot deliver within a reasonable time scale you will be entitle to cancel your order and receive a full refund.
10.5 We shall use reasonable endeavours to meet any date agreed for delivery, but will not be liable for any delay in delivery howsoever caused or any resulting losses incurred due to failure to deliver.
10.6 All goods must be signed for by an adult aged 18 years or over on delivery and must indicate the condition of goods.
10.7 Delivery prices are quoted to a kerbside location only. The final decision as to whether the required offloading location is safe and prudent will remain with the driver.
10.8 Delivery charges stated on the web site are for delivery to a mainland address which is accessible by any road legal vehicle. Should your details be found to be incorrect we reserve the right to make a further charge towards the cost of delivery. You must inform us immediately if there are any restrictions in access to your delivery address.
11. If Goods are Delivered Damaged or Faulty
11.1 Please examine all goods on delivery in case any damage has occurred in transit. The driver should be notified immediately of any problems and the ticket should be signed accordingly.
11.2 We can not guarantee to replace or repair items which have been signed for in good condition or 'unchecked' and are later found to be damaged. This does not affect your statutory rights.
11.3 We will not accept any liability for any Products that have been used or repaired before we have been given the opportunity to inspect them.
11.4 If goods have been delivered in a damaged state and we feel the situation can not be improved by authorising another delivery, we reserve the right to refund you in full for your order and cancel the order.
12. Title & Risk
12.1 Risk of damage to or loss of the Products shall pass to the Buyer upon delivery.
12.2 Not withstanding any other provision herein title in the Products shall not pass to the Buyer until we have received cleared payment in full.
13. Privacy & Security
14. Use of our Site
14.1 To the fullest extent permitted at law, we provide this site and its contents on an "as is" basis and make no representations or warranties of any kind, express or implied, with respect to this web site or the information, content, prices, materials or products included in this site including, without limitation, warranties of merchantability, satisfactory quality and fitness for a particular purpose.
14.2 Except as specifically stated on this site, to the fullest extent permitted at law, neither timber plus, solutions by KG Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
15. Governing Law and Jurisdiction
15.1 This contract is subject to the law of England and Wales. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16.1 No statement, description, warranty condition or recommendation contained in any catalogue, price list or advertisement or communication or made verbally by any of the Agents or Employees of Timberplus or any parent or associated company shall be construed to enlarge, vary or override in any way thereof any of these conditions.
17. Consequential Loss
17.1 We shall not be liable for any costs claims damages or expenses arising out of any tortuous act or omission or any breach of Contract or statutory duty calculated by reference to profits income or accrual or loss of such profits income production or accruals or by reference to accrual of such costs claims damages or expenses on a time basis, to the fullest extent of the law. Please do not book installers for any items until you have received and checked your order in full.
18. Warranties & Liability
18.1 No warranty is either given or implied on any timber product, as it is a natural product and will react differently depending on usage conditions.
18.2 In any event and despite anything contained in these conditions, in no circumstances shall Timberplus be liable in contract, tort (including negligence or breach of statutory duties) or otherwise howsoever, and whatever the cause thereof, (i) for any increased costs or expenses (ii) for any loss of profit, business contracts, revenues or anticipated savings, or (iii) for any special indirect or consequential damage of any nature whatsoever.
19.1 These terms and conditions are subject to change at any time without prior notice to you.
20. Windows & Conservatories
20.1 The guarantee offered with conservatories is subject to the product being maintained to the manufacturers specified instructions.
20.2 Conservatories and Windows are mad to order and will be constructed on reciept of signed contract. Once manufacture of your item(s) has begun you cannot cancel your order or recieve a refund of your deposit paid.(This does not affect your statutory rights)
20.3 It is the customers responsibility to ensure that their windows/conservatories are installed correctly and comply to the required building regulations.
20.4 Most Conservatories installations do not require planning permission, however the customer is responsible for checking this.
20.5 The base plans supplied by the company are for guidance only and should not be used as construction plans.
20.6 The customer is responsible for arranging the construction of their conservatory/instalation of their windows. In order to preserve the manufacturers guarantee the customer must ensure that the conservatory/windows are fitted/constructed in accordance with the supplied fitting instructions.